Privacy Policy

This policy applies to information collected through the ArtPop website, the purchase flow, support communications, and related operational tools used to run the service.

It covers information submitted directly by customers, information created during portrait generation and order processing, and technical information generated when people use the site.

The business named in this policy is ArtPop.

Geographical and mailing address: 55 South 1st Street, Brooklyn, New York, USA.

Privacy questions, complaints, and formal data requests can be sent to hey@artpop.club. Unless ArtPop tells you otherwise, the complaints address is the same as the mailing address listed above.

• Contact and identity details, such as email address and account credentials if you choose to create an account.
• Order information, such as selected style, country, payment status, and internal order references.
• Uploaded source images, processed preview images, approved portrait outputs, and related image metadata.
• Technical and usage data, such as device type, browser family, operating system, viewport size bucket, referrer, landing path, and UTM parameters.
• Support and operations information, such as customer notes, order events, and email delivery records.

• Directly from you when you upload files, enter checkout or profile details, or contact support.
• Automatically from your browser, device, and session when you use the site, including cookies, request metadata, and product-interaction events.
• From payment, email, analytics, security, and other service providers that help ArtPop run orders and support customers.
• From order and account activity generated as part of using the service.

• To create previews and final portrait assets from customer-uploaded images.
• To process payments, create portrait orders, and provide secure order links.
• To route portrait creation and order-status updates through service providers.
• To authenticate accounts and protect access to profile settings and portrait galleries.
• To monitor performance, investigate errors, prevent fraud or abuse, and improve the checkout flow.
• To respond to customer support questions and maintain internal records tied to an order or account.
• To measure site performance and marketing effectiveness where optional analytics or similar tracking is enabled.

Where UK, EEA, or similar privacy laws apply, ArtPop processes personal information on several lawful bases depending on the activity involved.

• Contract: to create portraits, process payments, manage orders, and operate customer accounts and profile access.
• Legitimate interests: to prevent fraud, secure the service, investigate errors, maintain records, and improve product performance where those interests are not overridden by your rights.
• Consent: for optional analytics, attribution, and similar non-essential tracking or marketing-related processing where consent is required.
• Legal obligation: where information must be retained or disclosed to comply with applicable law, tax, accounting, regulatory, or enforcement requirements.

ArtPop does not store full payment card numbers. Payment processing is handled by Stripe.

Transactional email is handled through Resend. Cloud storage and image-processing infrastructure are used to hold uploaded files, previews, and generated outputs.

ArtPop discloses personal information to service providers and contractors only as needed to run the product. Depending on the activity, those disclosures can include contact details, account information, order details, uploaded or generated image assets, device or browser data, and customer-support records.

The categories of third parties that may receive personal information include payment processors, hosting and cloud-storage providers, email providers, analytics providers, security and monitoring vendors, and other vendors that help operate customer accounts, checkout, and order support.

ArtPop does not knowingly sell personal information for money. If optional analytics, attribution, or similar advertising-related disclosures are treated as sale or sharing under applicable California law, ArtPop offers an opt-out through the site's consent controls and support contact channels.

ArtPop and its vendors may process personal information in countries other than the one where you live, including the United States. That can happen when customer data is stored with cloud providers, processed by payment vendors, or used in support, analytics, security, or email systems.

Where applicable law requires safeguards for international transfers, ArtPop relies on appropriate contractual, legal, or operational measures made available by its vendors and processors, such as standard contractual commitments or comparable transfer safeguards. You can contact ArtPop if you want more information about the transfer safeguards relevant to your personal information.

ArtPop uses cookies and similar technologies to keep the site working, remember customer context, and respect your analytics choice through the site’s consent controls.

Essential or operational cookies support session continuity, account access, create-flow context, attribution continuity, and abuse prevention.

ArtPop uses an explicit consent flow for product analytics. The site stores your analytics preference and uses Google Analytics Consent Mode so analytics starts in a denied state until you make a choice.

If you grant consent, the site may store analytics and attribution cookies and send event data to Google Analytics and PostHog so the team can understand landing-page performance and checkout behavior.

ArtPop also uses error monitoring and diagnostics tooling, including Sentry, to capture crashes, technical context, and limited replay data needed to investigate problems. Those tools help keep the service stable and secure.

• You can use browser settings to delete or block cookies, but parts of the site may treat you as a new visitor and some preferences may be lost.

Customer uploads are stored in cloud storage and processed into browser-safe preview variants so the customer and the ArtPop team can review them during the workflow.

If you remove an upload before it is linked to a job, the current product deletes the original file and its generated preview variants. Once an upload is attached to a portrait job or order, ArtPop may keep it as part of the order record, support history, and asset library unless deletion is required by law or a later retention policy.

ArtPop keeps information for as long as it is reasonably needed to operate the service, preserve order records, provide support, enforce policies, and comply with legal or accounting obligations.

Different categories of data may be retained for different periods. Order records, email logs, and generated assets may remain available after checkout so customers can continue using their portrait galleries.

ArtPop shares information with service providers only as needed to run the product. That can include hosting providers, payment processors, analytics providers, email providers, and security or monitoring vendors.

ArtPop may also disclose information when required to comply with law, enforce agreements, protect customers, or prevent fraud, abuse, or technical misuse.

ArtPop uses administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, or disclosure. No internet or storage system is guaranteed to be completely secure, but ArtPop takes reasonable steps to protect customer information and to limit access to people and vendors who need it.

ArtPop is responsible for the privacy practices described in this policy. Questions about privacy or data handling can be sent to hey@artpop.club, and postal inquiries can be sent to 55 South 1st Street, Brooklyn, New York, USA.

ArtPop uses a consent-based approach for optional analytics. You can allow or decline analytics from the site banner or from the controls on this page.

ArtPop does not knowingly sell personal information for money. However, some privacy laws define sharing broadly. To the extent optional analytics or similar vendor disclosures are treated as sharing under applicable law, ArtPop offers an opt-out through the site’s analytics consent controls.

You may ask ArtPop to review a request to access, correct, or delete personal information associated with your account, uploads, or orders, subject to legal exceptions and operational needs such as fraud prevention, order records, or accounting retention.

If local law allows you to use an authorized agent, ArtPop may ask for information needed to verify both your identity and the agent’s authority before acting on the request.

If processing is based on consent, you may withdraw that consent at any time going forward. Withdrawing consent does not affect the lawfulness of processing that happened before withdrawal.

ArtPop will not deny service or provide a lower quality of service simply because you exercised a privacy right, except where different treatment is reasonably related to the data involved or required for the product to function.

If you are in the UK, EEA, or another jurisdiction that gives you the right to complain to a privacy regulator, you may also lodge a complaint with the supervisory authority or regulator where you live, work, or believe a violation occurred.

• You can decline optional analytics when the site presents the consent banner.
• You can change that preference at any time from the controls below.
• You can remove certain uploads yourself before they become part of a portrait job.
• You can stop using the service at any time and choose whether to create an account.
• To submit a request to know, access, correct, delete, or opt out of covered disclosures, contact hey@artpop.club.
• ArtPop may request information reasonably needed to verify your identity and confirm the scope of your request before taking action.

ArtPop is not intended for children to use on their own. The service should only be used by adults or by people using it with the involvement of a parent or guardian.

ArtPop may update this policy as the product, vendors, or legal requirements evolve. If that happens, the updated version will be posted here with a new effective date.

Privacy questions or requests can be sent to hey@artpop.club.

Mailing address: 55 South 1st Street, Brooklyn, New York, USA.